FAQ

Frequently Asked Questions

How long until my order ships?
Orders ship within 1-2 business days of payment.

Do you ship internationally?
Yes — we ship to 27 countries. Rates calculated at checkout.

Why did I get my order in multiple packages?
Some items ship from different fulfillment partners. You won't pay extra.

What's your return policy?
30 days from delivery. See our full policy.

How long until I get my refund?
3-5 business days after we receive the return, plus 3-7 days for your bank to process.

Are your products safe?
Every product is checked for small parts, toxic materials, and CPSC compliance where applicable.

Do products come with warranty?
Most products include a 6-12 month manufacturer warranty. Check the product page for specifics.

What payment methods do you accept?
All major credit cards, Apple Pay, Google Pay, Shop Pay, and PayPal.

Is my payment secure?
Yes — we use Shopify Payments, which is PCI-DSS Level 1 certified. We never see or store your card details.

Can I change my order after placing it?
Email us within 1 hour of placing the order — we may be able to catch it before it ships.

Where's my tracking?
Check kiddiego.com/pages/track-your-order or your shipping email.

Email support@kiddiego.com — we respond within 24 hours, Mon-Fri.